Canadream information

CanaDream is one of the largest Recreational Vehicle ("RV") Rental companies in Canada with 13 years experience in catering for the needs of the International visitor.
They offer a range of different vehicle sizes from a choice of 8 locations across Canada. So whether you want to explore the spectacular scenery of Western Canada/Yukon from Calgary,Kelowna,Vancouver, Victoria or Whitehorse or alternatively the charm and history of the East starting in Toronto,Montreal and Halifax, CanaDream have the locations for you.
 
All CanaDream prices include $5 million public liability and property insurance with a deductible of $750. Rates also include both vehicle preparation fee and transfers to/from your pick up location.
 
The CanaDream fleet is well maintained and offers a quality product at affordable prices. All vehicles can be rented on a one way basis for maximum flexibility and best use of your holiday time. Staff at most locations are multi-lingual and all able to assist in your itinerary plans as we as giving advice on campgrounds and local area attractions.

Canadream Rental Terms

CanaDream guarantees that our fleet is of the highest standard in Canada with features that are exclusive to CanaDream.
Reservations


Payments
Full payment is required 35 days prior to departure. Payment can be made by Master Card, Visa, American Express, JCB or Diner's Club credit cards. All renters must present a valid credit card at the time of pick up (see section on Security Deposit).

Cancellation Policy The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

    * Booked and cancelled within 5 days No further charge
    * Over 35 days prior to departure and 6 days after original confirmation an additional  $ 75
    * 35 - 20 days prior to departure an additional $250
    * 19 - 13 days prior to departure an additional $500
    * 12 days - departure day or no shows 100% of the total rental charges Please note: the above cancellation policy costs are excluding taxes and will be added to each fee accordingly.

Minimum Rental
5 or 7 night minimum is standard, depending on the seasonSecurity Deposit

    * Rentals require a security deposit of $750 ($1,500 for drivers 21 to 24 years.
    * An open credit card authorization is taken at departure for all rentals
    * Security deposits must be made by credit card and are processed
    * Deposits are refunded when the vehicle is returned complete with all equipment in a clean and undamaged condition

Group Bookings

CanaDream welcomes group bookings for all our unit types with the following changes to our regular terms and conditions for groups of 5 or more vehicles. A further deposit of $500 per unit is required upon confirmation of the booking. Full payment is required 90 days prior to departure.

Group Cancellation Policy

    * Over 180 days prior to departure $500 per vehicle booked
    * 90 - 60 days prior to departure 50% of the charges
    * Under 60 days Full payment of rental charges is required in the event of a cancellation.

Transfers/Hours of Operation

    * May 1 - September 30, 8 AM - 6 PM, Monday through Saturday*
    * October 1 - April 30, 8 AM - 5 PM, Monday through Saturday*
    * Check-in or pick-up is from 1 PM - 4 PM (please call the day before, or the morning of, to schedule pick up time)
    * Check-out or drop-off is from 8 AM - 10 AM
    * Late charges for drop-offs after 10 AM will be $75.00 per hour
    * Early Pickup and Late Drop-off is available at a cost of $375 per pickup and/or drop-off. Early pick-up includes transfer to our locations from airport or airport hotels and vehicle pick-up between 10AM and Noon, late drop-off by 3.00PM and a return transfer to airport or airport hotels.

* Sunday pick-up/drop-offs are available at a cost of $375 per pick-up and/or drop-off.

Early Returns/Unused Kilometer
Sorry, there are no refunds for early returns or unused kilometers.

Repairs/Maintenance Responsibility
Our fleet of vehicles is in top mechanical condition. In the unlikely event that a mechanical failure occurs, guests are authorized to proceed with the necessary repairs up to $100. For expenses over $100, guests must telephone the rental station for authorization before proceeding with repairs. Replacement parts must be returned to the rental station for reimbursement. Guests assume full responsibility for damage to tires. Oil, tire pressure and coolant must be checked at each refueling. Costs for oil will be refunded upon presentation of receipts. The company's responsibility is limited to the refund of the daily gross rate, or portion thereof, if the breakdown repair is longer than 48 hours.Pets
Sorry, pets are not allowed.

Driving License/Driver's Age
    * All drivers must possess and present to CanaDream on pick up a drivers licence valid for the entire rental period
    * An international driver's license is recommended for foreign tourists. This should be presented to CanaDream on pick up in addition to a valid drivers licence. An International drivers licence on its own is not sufficient.
    * Minimum age is 21. Only drivers listed on contract are allowed to drive
    * Additional Driver Fee: $5.00 per night for each additional driver
    * Driving in U.S.: $10 per night for each vehicle entering the US.

Travel Restricted Areas
Vehicles are not permitted to enter Mexico at any time. Travel to Death Valley is limited to the low season (01 October through 30 April) due to extremely high temperatures which can cause system failures. Also, a $10/night fee applies to any travel within the United States (including Alaska). Guests assume all responsibility for any expense or loss of time while traveling in restricted areas.
Northern Surcharge

There is a surcharge of $500 for rentals starting from Vancouver, Kelowna, Edmonton, Calgary, Toronto, Montreal or Halifax with permission to travel on/in:

    * Alaska Highway north of Fort St. John, British Columbia
    * Cassiar Highway (#37) north of Kitwanga, British Columbia
    * Highway 35 north of Peace River, Alberta
    * Northwest Territories, Yukon, Nunavut, Newfoundland
    * Quebec & Labrador north and east of Sept-Iles

Permission is automatically granted to travel in above areas with pick ups in Whitehorse with the exception of the 'No-Go' areas of the Denali and Dalton (north of Fairbanks) Highways in Alaska and the North Canol Highway in the Yukon. Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Customers who travel to these areas without permission will be subject to a $900 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick-up.

Convenience Kit Fees
Convenience kits are charged at $75 per person per booking. Our convenience kit includes dishes, cookware, pillows, linen, towels, sleeping bags and cleaning equipment. For a detailed list of our convenience kits items, click here
One-way Rental Fees

Based on availability, we offer one-way rentals to and from our locations in Vancouver, Whitehorse, Calgary, Toronto, Montreal and Halifax. One-way rentals must be reserved and confirmed in advance and the following drop off fees apply:

    * One-ways between all affiliated locations - $750
    * Special or unique one-ways across North America are available on request
    * Please note that no one ways are possible into or out of Kelowna or Edmonton.

Commercial Renters

CanaDream vehicles may be rented for commercial purposes if special prior approval is obtained.
Responsibility

If, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions.
Fuel

CanaDream makes no representation as to fuel consumption. Vehicles are supplied with a minimum ¼ tank. If the guest returns with less fuel than on departure, he/she will be charged for that amount of fuel. There is no refund if client returns with more fuel than on departure.
Sales Taxes apply to all charges as follows:

    * All Stations GST (Goods & Services Tax) except Halifax - 5%
    * Vancouver, Kelowna Provincial Tax - 7%
    * Toronto Provincial Tax - 8%
    * Montreal Provincial Tax - 7.5%
    * Halifax (HST) Harmonized Sales Tax - 13%

There is no provincial tax in Calgary, Edmonton or Whitehorse.
Tax is calculated on the gross amount of the rental.

*Terms and Conditions May Change Without Notice 

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.